Real-Time AI Support
Barrier-free support with real-time service by chat or voice, 24/7, with guided diagnostics regardless of language.
Datasheet
BlockbitHUB
Blockbit customer portal — support, tickets, licenses, and monitoring in a single console
- 24/7 AI Support
- Tickets and Licenses
- Secure and Audited Access
Overview
Blockbit Hub is the Blockbit customer portal: a single, secure, and audited web console that brings together real-time support with an AI agent, ticket opening and tracking, license and equipment lookup, environment monitoring, and access management.
The Leo agent provides support via chat or voice, 24 hours a day, with guided troubleshooting based on the official Blockbit knowledge base. During the session, it is possible to send images and voice messages, switch between voice and chat without losing context, and share the desktop screen: the agent sees what the customer is seeing and guides step by step, just like an in-person session.
Tickets are opened in natural language directly within the conversation, already categorized and with the ticket number provided on the spot. The complete history is available in the ticket dashboard, with search, filters by source and period, details of each session, CSV export, and the option to resume conversations with the assistant.
Blockbit Hub is the gateway to the entire Blockbit ecosystem, with real-time NGFW appliance monitoring, official downloads, Blockbit University, community Forum, and authenticated shortcuts to the GSM and XDR consoles — without software installation and with individual, approved, and audited access.
Solution Differentiators
Hassle-Free Ticketing
Opening in natural language, pre-categorized, with the ticket number provided instantly.
Unified Ticket Dashboard
Tickets and Leo interactions in a single list, with search, filters, and CSV export.
Access Management and MFA
Registration with prior approval, email verification, and two-factor authentication.
Real-Time NGFW Monitoring
Appliance status, resource graphs, daily logs, and alerts in the notification panel.
Audit Trail
Portal actions logged and records of access to licensing information.
Licenses and Appliances
Status and expiration of licenses, serial numbers, appliance association, and query filters.
University and Forum
Trainings, certifications, and the Blockbit community accessible without leaving the portal.
Official Downloads
Installers, tools, and materials organized by category, always in the vendor version.
Integrated GSM and XDR Consoles
Authenticated shortcut to the Blockbit GSM and XDR consoles enabled for the client.
Key Features
Service and Support with AI (Leo)
- Chat and voice, 24/7:Continuous service with diagnostics guided by the official Blockbit knowledge base.
- Shared context:Sending images and voice messages, desktop screen sharing, and switching between voice and chat without losing context.
- Structured escalation:When a person needs to be involved, the ticket is escalated with all context already recorded.
Tickets and Tracking
- Natural language opening:The ticket is created directly within the conversation, already categorized and with a number provided on the spot.
- Unified dashboard:Tickets and Leo support interactions in a single list, with search and filters by origin and period.
- Accountability:Details per interaction, CSV export, and resumption of conversations with the assistant.
Access Management and Auditing
- Individual and approved account:Registration with prior approval, email verification, and two-factor authentication (MFA/TOTP).
- Role-based profiles:Customer, reseller, operations, and administration, restricting visibility and operations in the portal.
- Traceability:Audit trail of actions and access logs to licensing information.
NGFW Monitoring with Blockbit Hub
- Appliance Status
- Online/offline status of Blockbit NGFW devices and location map.
- Dashboard by Device
- Resource graphs and daily logs for each monitored appliance.
- Event Analysis with AI
- One-click event interpretation, with notification alerts.
Ecosystem with Blockbit Hub
Blockbit University
Training and certifications, with the option to request registration.
Community Forum
Exchange experiences with the Blockbit community, without leaving the portal.
Official Downloads
Installers, tools, and materials organized by category, with search and filters.
GSM and XDR Consoles
Authenticated shortcut to enabled consoles, configured directly in the profile.
Centralized Notifications
Tickets, monitoring, approvals, and messages in a single dashboard, with per-user preferences.
Visibility and Self-Service
Environment Dashboard
Consolidated environment indicators right at the portal entrance.
Event Analysis with AI
Daily log interpretation in one click, directly on the appliance dashboard.
Location Map
Monitored Blockbit NGFW appliances and their online/offline status.
Appliance Status
Online/offline status of monitored Blockbit NGFW appliances.
Daily Routine and Operational Efficiency
By centralizing support, tickets, licenses, and monitoring in the same console, Blockbit Hub eliminates switching between channels, emails, and spreadsheets to track the environment.
| Activity | Without the portal (separate channels) | With Blockbit Hub |
|---|---|---|
| Initial technical support | Depends on channel and hours | AI chat or voice, 24/7 |
| Ticket opening | Form or email | Natural language, instant number |
| Demonstrating the issue | Screenshots, description, back-and-forth | Screen sharing during support |
| Checking license status | Request from support | Instant lookup in the portal |
| Checking appliance status | Device-by-device access | Real-time dashboard |
| Interpreting daily logs | Manual analysis | One-click AI analysis |
| Ticket report | Manual consolidation | CSV export |
| Channels involved | Multiple | A single web console |
Everything in one place: one console, your entire technical relationship.
This comparison is for illustrative purposes and describes features available in Blockbit Hub. Each environment and team has its own characteristics, which may result in variations in the operational routine shown.
SectionOne Portal, the Entire Technical Relationship
Monitoring the environment usually requires multiple channels at the same time: email for support, license spreadsheets, individual access to each device, and scattered materials. Blockbit Hub brings all of this together into a single web console, with individual, approved, and audited access.
- 01
Everything in one place
Tickets, licenses, monitoring, downloads, and support in the same console, on desktop or mobile devices.
- 02
Real-time support with AI
The Leo agent responds via chat or voice, 24/7, and escalation to a human agent is already structured, with full context.
- 03
Real-time NGFW visibility
Live status of monitored appliances and alerts in the notification panel: events reach the team, not the other way around.
- 04
Controlled and audited access
Each person has their own account, approved and with two-factor authentication, and actions on the portal are recorded in an audit trail.
- 05
Also built for resellers
With customer authorization, the reseller tracks licenses and tickets for the customers they manage, in the same portal and under the same access rules.
With a single address, a single registration, and the same access rules for the entire team, Blockbit Hub transforms the technical relationship into an organized, traceable operation ready for accountability.
- 24/7 support with AI agent and screen sharing
- Tickets, licenses, and monitoring in a single console
- Individual access with MFA and audit trail
- Complete Blockbit ecosystem in a single access
About Blockbit
Blockbit is a leader in cybersecurity products, protecting thousands of companies and millions of users against digital threats and attacks.
+5M
corporate clients
+2MM
protected users
Features
FeaturesItemsBlockbit Hub
Support and AI Agent
- Offers chat and voice support, 24 hours a day, seven days a week, with the Leo AI agent.
- Performs guided diagnostics using the official Blockbit knowledge base, keeping guidelines aligned with the product.
- Allows sending images and voice messages in the conversation and switching between voice and chat without losing context.
- Supports screen sharing on desktop browsers, enabling step-by-step guidance during diagnostics.
- Maintains conversation history with service resumption and post-support evaluation.
Tickets and Tracking
- Allows opening tickets in natural language directly within the conversation with the agent, pre-categorized and with the ticket number provided immediately.
- Provides a unified panel with tickets and Leo interactions, with search and filters by origin and period.
- Displays details for each ticket and allows resuming conversations with the assistant from the history.
- Supports exporting tickets to CSV for internal reporting and accountability.
NGFW Appliance Monitoring
- Displays the status of monitored Blockbit NGFW appliances (online/offline) and a map with equipment locations.
- Provides a per-appliance dashboard with resource graphs and daily logs.
- Enables one-click AI event analysis directly from the appliance dashboard.
- Sends monitoring alerts to the notification panel and displays environment indicators on the dashboard.
Licenses and Equipment
- Displays license status and expiration dates, serial numbers, and their association with the respective equipment.
- Offers search filters to locate licenses and appliances in the portal.
- Maintains an access log of licensing information inquiries.
Blockbit Ecosystem
- Provides official downloads of installers, tools, and materials organized by category, with search and filters, always in the version published by the manufacturer.
- Offers direct access to Blockbit University, with training, certifications, and the option to request registration.
- Offers access to the Blockbit community Forum without leaving the portal.
- Provides an authenticated shortcut to Blockbit GSM (centralized management) and Blockbit XDR consoles when enabled for the customer, with integration configured directly in the profile.
Access Management and Security
- Requires prior approval for each new registration and mandatory email verification.
- Supports two-factor authentication (MFA/TOTP) and password recovery.
- Allows role-based permission profiles (customer, reseller, operations, and administration), restricting visibility and operations.
- Maintains an audit trail of actions performed in the portal and an access log of licensing information.
- Uses encrypted communication (HTTPS) and allows management transfer to the reseller upon account holder confirmation.
Notifications and Communication
- Provides a central notification panel consolidating tickets, monitoring, approvals, and messages.
- Allows notification preferences per user.
- Supports internal Blockbit messages and a guided tour on first access.
Requirements and Availability
- Accessed via web at https://hub.blockbit.com, with no software installation required.
- Works on modern browsers (Chrome, Edge, Firefox, or Safari), on desktop or mobile devices.
- Requires individual credentials provided during the activation process.
- Provides screen sharing for diagnostic support on desktop browsers.
Security and Traceability
Access to Blockbit Hub is individual, approved, and audited. Each team member has their own account, with two-factor authentication, and all actions performed on the portal are logged.
- Prior approval of each new registration
- Mandatory email verification
- Two-factor authentication (MFA/TOTP)
- Role-based permission profiles
- Audit trail of actions on the portal
- License access logging
- Encrypted communication (HTTPS)
- Management transfer upon owner confirmation